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Delivery dates
Products are
updated on a daily basis to provide a current stock position whenever
possible. In the situation when an order has been placed and the quoted
lead-time cannot be met an email will be sent advising the new delivery
date. Should the new quoted delivery time not be acceptable the customer has
the option to either choose another product or cancel the product from the
order and receive a full refund.
Damaged goods
All goods
received must be checked immediately upon receipt. Any damage, shortages or
discrepancies must be advised in writing to Rap Industries Limited within 24
hours of receipt of goods. Signing of the carrier’s delivery note
“unchecked” does not absolve the persons receiving the goods from this
condition.
Faulty goods
Any faulty
goods must be advised in writing to Rap Industries Limited within 48 hours
of receipt, upon notification to Rap Industries Limited a goods returns
number will be issued. It is then the customers’ responsibility to return
the goods for analysis, should the product be deemed to be faulty due to a
manufacturing defect a replacement will be issued and the cost of all
carriage will be refunded to the customer.
Returns Policy
We do not
offer goods on a “sale-or-return” basis. All products are made to customer
specific orders. Samples of fabric and paint finishes are available upon
request to ensure the correct finishes are chosen before goods are ordered.
Privacy Policy
All data that
is supplied is only used for the processing of your orders and will not be
disclosed to any other third parties.
Payments
Should you wish to pay for your
order by cheque please make all cheques payable to 'Rap Industries Limited'
and send to the address below. Please add an additional 7 working days
to the quoted lead time to allow for your cheque to clear our bank account.
Should you have any questions regarding the payment options available, then
please call us on 01733 232000 and we will be happy to answer any queries
you may have.
Credit Accounts
Credit
accounts are available for Government departments and Education
Establishments, subject to satisfactory credit ratings and acceptance of
payment terms.
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